What to look for in an IT support company

What to look for in an IT support company 1000 519 Timewade
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In today’s fast-paced technological world, organisations rely heavily on their IT infrastructure to run their operations smoothly. Any downtime or technical issue can result in loss of productivity and revenue. Outsourcing IT provides businesses with the technical expertise and support needed to run smoothly.

At Timewade we understand that finding the right IT support can be a challenge. In this blog, find out what key things you should look for in an IT support company, so you can make the right choice for your business needs.

Technical expertise

One of the most critical factors to consider when choosing an IT support company is their technical expertise. Look for companies with certified technicians who are well-versed in the latest technologies and software. This ensures they can handle any technical issue that arises and offer solutions that align with your business needs.

It’s also important that your chosen IT company stays up-to-date with the latest technological advancements.

At Timewade our team is kept up to date with the next generation of technology. Our clients also receive annual cyber security awareness training, and our experienced service desk is always on hand to quickly resolve any issues.


Running a business means there’s not a lot of room for downtime. Therefore, it’s crucial to choose an IT support company that offers quick response times. Good communication and collaboration is also essential to ensure prompt resolution of any technical issues that may arise.

When enquiring with an new IT support company ask them:

  • How long does it take them to respond?
  • How fast are issues typically resolved?
  • How long does it take if you require onsite support?
  • What are they doing to stop issues happening in the first place?

Proactive approach

Prevention is better than cure, and the same holds true for IT support. The best IT support companies offer a proactive approach, including regular maintenance and check-ups, identifying and resolving potential issues before they turn into significant problems. This approach saves time, money, and resources in the long run, and ensures your business operates efficiently.

At Timewade our proactive approach demonstrates how we drive down the number of reactive problems leading to better employee engagement, increased functionality, reduced risk, increased profitability and improved cyber security. This proactive, strategic approach to technology also means your systems and processes stay ahead of the curve, and are aligned with your long-term business goals.

Security and compliance

Security and compliance are crucial aspects of an IT support team. When choosing an IT support company, you want them to have knowledge and adherence to relevant security and privacy regulations, ensure their team is security vetted.This protects your data and systems, keeping your employees and customers secure. Regular security updates and training for clients are also essential to ensure your business remains secure, even as cyber threats evolve.

Affordability and flexibility

It’s important to choose a company that offers affordable and flexible plans. Look for IT support partners that offer customisable and scalable support plans, payment options and packages, and value-added services like cloud hosting and data backup.

At Timewade we tailor support packages to suit your needs. We combine IT support and strategic insight, to make sure technology is being used to accelerate growth across your business.

Customer service

Receiving good customer service is vital when it comes to choosing an IT support provider. You want a partner that values customer satisfaction, and puts the customer experience at the heart of everything they do. Look for reviews and testimonials from previous clients to get an idea of their customer service quality.

We love our clients and are proud of the work we do for them.  Visit our Love page to discover our work, and see feedback from our happy clients.<


Choosing the right IT support company is essential for the smooth operation of your business. Technical expertise, responsiveness, a proactive approach, security and compliance, affordability and flexibility, and good customer service are crucial factors to consider when making your choice.

Take the time to research and compare different IT support companies to ensure you find the right one for your business needs. Remember, the right IT support partner can help your business thrive, while the wrong one can hinder your growth.

Are you looking for an IT support partner to take your use of technology to the next level? Contact one of our experts to discuss your IT and technology needs.

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