Outsourced IT support:
What to expect from Timewade as your partner
Outsourced IT support serves as the cornerstone for business efficiency and technological advancement. It’s a strategic partnership that nurtures growth and streamlines operations. As your IT support partner, we go beyond conventional approaches, bringing a holistic, long-term strategy to IT support services. Our commitment to excellence in outsourced IT support reflects in our proactive, personalised, and customer-centric approach.
What are outsourced IT services?
Outsourced IT support services involve contracting external experts to manage and maintain your IT infrastructure and systems. Essentially, rather than handling all IT-related tasks in-house, a business delegates these responsibilities to an external support provider. These services encompass a wide array of IT functions, including but technical support, network management, cybersecurity, software and hardware maintenance, data backup and recovery, and overall IT strategy and consulting. The goal is to benefit from the expertise and resources of a dedicated IT team while allowing the business to focus on its core operations and objectives.
Why you should outsource your IT services
Our distinctiveness stems from our expert understanding of the challenges and opportunities facing businesses today. We go above and beyond conventional IT consultancy by tailoring proactive strategies, ensuring your IT infrastructure not only supports but propels your long-term company objectives. Our Service Desk, specialising in outsourced IT support, guarantees swift, responsive support, minimising disruptions and optimising efficiency whenever you need assistance.
We serve as an extension of your team, managing technical aspects with adept network support, robust disaster recovery plans, and the integration of cutting-edge technology. Through a fully managed approach, cost efficiencies, and quarterly review meetings, we deliver outsourced IT support that offers unlimited remote access, substantial savings, and a sense of complete peace for your business operations. Our aim is to build a strong partnership, delivering efficient and cost-effective solutions aligned precisely with your business needs and goals.
A partner you can trust
Substandard IT support providers often leave businesses with a host of challenges, instead of the supportive partnership clients should expect. These concerns often include:
- Countless support tickets
- Poor communication
- Basic technical skills and experience with first-line technicians
- Little human touch
These shortcomings can severely impact a business’s efficiency and growth potential.
Timewade’s client partnership approach
Our client partnership approach stands out through our unwavering commitment to really getting to know you and your business. By establishing a strong relationship, build on in-person visits and a dedicated Account Manager, we become an extension of your team, working together to achieve mutual success.
Understanding your business needs
Understanding the unique demands of your business allows us to tailor IT solutions that align perfectly with your business objectives, ensuring optimal performance and efficiency. Our team ensures that your business receives the precise support it needs to thrive in today’s dynamic landscape.
Dedicated support team
Our dedicated team of IT experts, along with a dedicated Account Manager, are always on hand to support with outsourcing services and ensure that your technology aligns with your business needs.
Proactive issue prevention
Unlike other businesses, our proactive IT maintenance anticipates and prevents potential issues before they arise, ensuring your IT systems remain optimised and secure. Leveraging innovative strategies outlined in our Technology for Success methodology, we provide technical support aimed at reducing costs and saving valuable time for your core business functions.
24/7 Remote support availability and capabilities
Our commitment to round-the-clock support ensures quick response times, minimising downtime without the need for on-site visits. This remote support saves money and time for businesses by delivering faster and efficient outsourced IT support.
Tailored solutions for efficiency
At the core of our service model lies customer satisfaction. We prioritise customers needs, ensuring quick response times to queries, proactive support for immediate needs, and a receptive approach to feedback. Our service model is built around understanding and meeting customer expectations promptly, ensuring a seamless and personalised experience throughout.
Cutting – edge cyber security measures
Cyber attacks are on the rise and becoming increasingly sophisticated. We work tirelessly to ensure your systems and processes are resilient and secure against cyber threats, preventing potential breaches and keeping your team, data and customers protected.
Scalability for business growth
Our adaptable outsourced IT support scales seamlessly to meet evolving needs, boosting productivity and fostering innovation. This allows you to focus on your core business as you scale, leaving the technical aspects to our expert team.
Competitive pricing
Our competitive and transparent pricing model at Timewade ensures customers receive value-driven services without compromising quality. We offer pricing structures that align with industry averages while providing exceptional support, facilitating cost savings. Additionally, our risk-free guarantee underscores our commitment to client satisfaction, ensuring that our outsourced IT support delivers measurable results without unnecessary risk. Partnering with us helps your in-house team save money while receiving top-tier support from a market-leading service provider.
Customer-centric service model
At the core of our service model lies customer satisfaction. We prioritise customers needs, ensuring quick response times to queries, proactive support for immediate needs, and a receptive approach to feedback. Our service model is built around understanding and meeting customer expectations promptly, ensuring a seamless and personalised experience throughout.
24/7 remote support availability and capabilities
Our commitment to round-the-clock support ensures quick response times, minimising downtime without the need for on-site visits. This remote support saves money and time for businesses by delivering faster and efficient outsourced IT support.
Transparent reporting
Timewade values transparency in service delivery, providing clients with clear, detailed reports on their IT infrastructure. These regular updates offer insights into system health, performance, and security, empowering informed decision-making.
Compliance assurance
We are committed to ensuring clients’ compliance and adherence to industry-specific regulations, from providing robust data protection for your customers’ information to protecting against cyber threats.
Continuous improvement strategies
We use client feedback to continually refine and enhance our outsourced IT support services. This fosters innovation and evolution, enabling us to stay ahead in delivering cutting-edge solutions that meet the evolving needs of our customers.
Industry certifications and qualifications
Our team holds prestigious industry certifications and qualifications, including Cyber Essentials certification, demonstrating our commitment to maintaining robust cybersecurity measures and protecting our clients against potential cyber threats.
Future ready technology solutions
Consistently striving to equip our customers with cutting-edge, future-ready technologies, we embrace the latest technologies like Artificial Intelligence (AI) solutions and leverage technologies such as Microsoft Azure. This ensures our clients remain at the forefront of the technological advancements, paving the way for their long-term growth and success. Take advantage of this latest technology when you outsource to a fully managed service provider.
Strategic vendor partnerships
Timewade proudly cultivates strategic alliances with industry-leading vendors such as Sage Business Solutions and Microsoft. These valued partnerships enable us to provide clients with cutting-edge IT solutions backed by the latest innovations. This gives us access to state-of-the-art technologies, ensuring high-quality services and the latest technology updates for your outsourced IT support.
Client support and feedback channels
At Timewade, we prioritise client engagement. Our dedicated to fast, responsive customer service facilitates streamlined service requests and updates, ensuring efficient and effective communication between our clients and support teams. Our reactive hours, averaging 18 minutes per user monthly, demonstrate our commitment to deliver faster responses, saving you valuable time and resources.
Success stories
Discover testimonials from satisfied clients, reflecting on the tangible benefits they have experienced through Timewade’s IT support services.
“Timewade is accommodating and understanding of our technology needs now and for the future.”
Kyle Dunbar, Managing Director at Rain Nutrience
Our Work
Thinking of outsourcing services to an IT company? Outsourced IT support services provide endless business benefits that will save you time and money. Fill in your contact information for a consultation or request a callback.