IT Support for Legal Firms
Organisations working within the legal sector provide critical services for individuals and businesses across the country, supporting them with legal issues such as employment, probate, immigration, property and more. A high-performing, secure and flexible IT system is crucial for law firms to be able to manage clients and maximise time.
At Timewade we’ve been partnering with businesses to help them achieve their goals for over 30 years. We offer IT support, cyber security solutions, Sage business solutions, and our unique ‘Technology for Success’ approach to help legal firms use technology to achieve their business goals.
Efficient and proactive IT support for legal firms
No matter the size of your business, all law firms and solicitors need on-hand, secure IT support to work effectively and efficiently. A proactive approach reduces the chances of problems arising. Proactive support is much more than maintaining systems; it’s day-to-day IT support alongside a technology roadmap for the future.
How Timewade can help your legal firm
Dedicated account manager
Legal firms work in fast-paced and time sensitive environments, and if things go wrong you need responsive and knowledgeable IT support. Having a dedicated account manager makes regularly communicating with your IT support company easy. We believe it’s vital to have an individual you can build a relationship with, who will know your needs inside and out, and help you make the most out of technology.
Round the clock support
It’s vital for law firms to have round the clock support, so your IT can be back up and running as soon as possible when things go wrong. Our dedicated team is on hand when you need them to get your business back to its full operation.
Full IT audit and recommendations
We review all your current softwares, servers and users, and come up with a full technology strategy based on where you are now, and where you need to be. This is a great way to flag potential issues, run quick fixes and discover long term solutions.
Onboarding
It can be hard to transition between technology support partners when working in a high demand sector. Our onboarding involves taking full ownership of the transition. We liaise with the incumbent on your behalf, and document all systems and processes onsite. An easy transition means you can focus on your clients, not your IT.
Staff training
Employees who are unaware of what cyber threats look like and how to respond could pose a risk. Our clients receive annual cyber security awareness training for all users, and our experienced service desk is always on hand to address any queries or concerns.
Tailored IT support strategy
Timewade sets out a technology strategy for your business from the very start. Our unique Technology for Success framework offers businesses the complete package: day-to-day IT support and a strategic technology roadmap to prepare for the future. Our team of experts continuously review your law firm’s technology to ensure your business is up-to-date with the latest softwares and systems to support your business goals.
Managed IT support
Our clients have the benefit of a centralised services team so their IT is maintained in the background without disruption. Our proactive approach also reduces the chance of problems arising in the first place. We measure reactive hours per user each month so you know how much time and money you’re saving.
Cyber security
73% of top 100 law firms experienced a cyber attack last year. Law firms are often a target, as they handle sensitive information and don’t always have adequate security. We ensure your systems and processes are resilient, offering two-factor authentication, cyber essentials certification, ransomware protection and more.
Digital transformation
Dedicated technology support can help you tackle digital challenges, and make the most of cutting-edge technologies. Utilising the latest technology such as firewalls, cloud-based infrastructures and antivirus softwares can help protect your systems, neutralise threats, and enhance your firm’s ability to bring in money and adapt to market changes quickly. We ensure you get the very best out of technology to help your legal firm stay ahead of the digital curve.
“The whole team at Timewade are so friendly and helpful and any concerns are addressed instantly. We feel a lot more confident in our technology and feel as though Timewade are an extension of our team.”
Our Work
Ready to improve your use of IT and technology?
Contact the team today to find out how we could help.