Dedicated account manager
Legal firms work in fast-paced and time sensitive environments, and if things go wrong you need responsive and knowledgeable IT support. Having a dedicated account manager makes regularly communicating with your IT support company easy. We believe it’s vital to have an individual you can build a relationship with, who will know your needs inside and out, and help you make the most out of technology.
Round the clock support
It’s vital for law firms to have round the clock support, so your IT can be back up and running as soon as possible when things go wrong. Our dedicated team is on hand when you need them to get your business back to its full operation.
Full IT audit and recommendations
We review all your current softwares, servers and users, and come up with a full technology strategy based on where you are now, and where you need to be. This is a great way to flag potential issues, run quick fixes and discover long term solutions.
It can be hard to transition between technology support partners when working in a high demand sector. Our onboarding involves taking full ownership of the transition. We liaise with the incumbent on your behalf, and document all systems and processes onsite. An easy transition means you can focus on your clients, not your IT.
Employees who are unaware of what cyber threats look like and how to respond could pose a risk. Our clients receive annual cyber security awareness training for all users, and our experienced service desk is always on hand to address any queries or concerns.