Timewade’s work with MLA Collegehttps://timewade.com/wp-content/uploads/2022/12/unnamed.jpeg1640924TimewadeTimewadehttps://timewade.com/wp-content/uploads/2022/12/unnamed.jpeg
Comprehensive IT support and technology strategy helps MLA College focus on their students
MLA College is a global Higher Education distance learning provider, offering a wide range of undergraduate and postgraduate courses. They specialise in courses for the marine science and maritime space, offering educational excellence to students around the world.
Timewade provides a comprehensive service for MLA College, supporting around 50 users with a responsive Service Desk, as well as strategic technology planning, so they can focus on delivering world-class education for their students.
Reactive support and proactive strategy
Timewade’s Service Desk helps to resolve any IT issues quickly, but the team also offers expert long-term strategic technology advice. Timewade’s unique, proactive approach to technology ensures their clients are futureproofed against any potential issues that could arise further down the line.
Dr Jaimie Cross, Vice-Rector of Academic Affairs at MLA College, explains: “Timewade’s Service Desk, and the speed with which they are able to address queries from our staff, has been very impressive. Everything happens very quickly, and having an IT provider who’s able to dedicate a lot of resources to fixing a problem is really helpful.
“We also have quarterly strategic meetings with our dedicated Business Technology Consultant, where we get to take a wider look at our technology strategy. This has had a big impact on our infrastructure, ensuring we’re fit for purpose in the long term, such as implementing disaster management. Their balance of reactive and proactive support is what makes their solutions so effective.”
Another satisfied client
Jaimie continued: “We are so confident with the service that Timewade provides, that if there are any major changes, like if we were moving premises, they’re one of the first people we call. For us, it’s vital that they’re on hand to help us manage any changes smoothly.”
What Jaimie loves about working with Timewade
Their proactive approach maps out areas of concerns, to prevent any issues further down the line
The team take ownership of any problems, and see it all the way through to resolution
The Service Desk’s response times are always really impressive
Get in touch to find out how we can boost your business through outstanding tech strategy and IT support.