Technology strategy and IT support for a local materials testing lab
Composite Test & Evaluation (CTE) offers a testing laboratory to provide testing and evaluation services for composite, adhesives and components. Their expert team have been supporting customers in the design and testing of components, in the UK and around the world, for over ten years, working across a variety of industries including aerospace, space, defence, rail, renewable energy, and construction.
IT support that grows with their business
As CTE have expanded their business and team over the years, they outgrew their IT systems and found they needed dedicated support. Timewade installed a new server, improved the cyber security of the business, set up a disaster recovery system, and upgraded their internal systems to bespoke solutions, tailored to their technology needs. Their systems can now grow with them, with Timewade ensuring their IT infrastructure is updated ahead of time.
Paul Yeo, Owner of CTE, said: “As we grew, we realised we needed more proactive support to keep our system safe and secure. Working with Timewade has completely changed the way we run our systems, and I don’t have to worry about dealing with any tech issues.”
Futureproofed with a technology roadmap
Timewade set CTE up with a technology roadmap, to keep their systems ahead of the curve and prevent issues, rather than simply resolving them.
Paul said: “Our proactive technology roadmap keeps us on top of changing technologies, and helps put things in place before any problems arise.”
Building a relationship with our clients
“We’re really pleased to have a dedicated Business Technology Consultant, Candice, who is our first point of contact. We’ve also gotten to know the Service Desk team, and get site visits from Jack, Jacob and Troy who come in to look over our systems.
“Being able to build those relationships, and work with someone who has a real understanding of our business and our needs, is important to us. We’re a service company ourselves, so we really see the value in the high quality service we get from Timewade.”
What Paul loves about working with Timewade
- Proactive management of our technology ensures we avoid any major problems further down the line
- The friendly service and dedicated single point of contact makes them a great team to work with
- Service Desk are quick to resolve any issues, and are always at the end of the phone when we need them
Get in touch to find out how you could benefit from comprehensive IT support and technology planning.
