IT Support Exeter

Professional IT Support for Exeter Businesses

If you’re looking for reliable IT support in Exeter, we provide managed IT services designed to keep your business secure, productive, and running without disruption. Our focus is on proactive support, clear communication, and dependable service for growing businesses that rely on technology every day.

We support Exeter-based organisations with structured, business-focused IT support that reduces downtime, improves reliability, and removes the stress of managing IT internally.

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Managed IT Support in Exeter

Managed IT support provides ongoing, proactive management of your IT systems rather than reacting to problems as they arise. Instead of waiting for issues to disrupt your business, systems are monitored, maintained, and supported as part of a structured service.

This approach improves reliability, reduces downtime, and ensures technology supports business operations rather than holding them back.

Our work with Exeter Science Park

We worked with Exeter Science Park to develop the Exeter Science Park Connect app, to help make everyday business seamless and safer. Tenants use the app to unlock doors, book and access meeting rooms, search a directory to connect and collaborate with tenants, book events, log and monitor help desk tickets and more.

“Timewade is a great partner. The team worked to a tight timescale to establish and implement a new technology solution. The cloud software solution and app for our tenants has received very positive feedback.”

Sally Basker, CEO at Exeter Science Park

What’s Included in Our IT Support

Unlimited Remote IT Support & Technology Support

Our remote IT support gives your team fast, reliable access to expert help whenever day-to-day technology issues arise. Problems are addressed quickly and efficiently by experienced engineers who understand business environments and the impact IT issues can have on productivity.

Remote IT support covers the majority of issues modern businesses face, including software problems, device troubleshooting, user account and access issues, email and Microsoft 365 support, connectivity problems, and general technology support across your systems. Because support is delivered remotely, most issues can be diagnosed and fixed immediately, keeping disruption to a minimum and your team working as normal. Accessing support is straightforward. Your users contact a dedicated IT support team who take ownership of the issue from the outset, providing clear communication and practical solutions rather than scripted responses. Support is delivered by knowledgeable engineers who understand your systems, your users, and your business priorities — not a generic call centre. Unlimited remote IT support removes hesitation. There’s no need to worry about whether an issue is “worth logging” or if it might incur additional costs. This encourages problems to be reported early, before they escalate into larger disruptions. The result is fewer interruptions, reduced downtime, and more consistent performance across your business. This technology support forms the foundation of our managed IT service, ensuring your team always has expert help on hand to keep systems running smoothly.

Unlimited On-Site IT Support in Exeter

While many issues can be resolved remotely, there are times when on-site IT support is the most effective solution. Our on-site IT support in Exeter ensures that when hands-on assistance is required, experienced engineers can attend your premises to resolve issues quickly and effectively.

On-site support is typically used for hardware-related problems, network issues, office moves, new equipment installations, and situations where physical access to systems is required. It also plays an important role during IT projects, system upgrades, and when setting up new users or devices. Having access to on-site support means issues are dealt with thoroughly, without workarounds or temporary fixes. As a local IT support provider, we understand the importance of proximity. Our engineers are familiar with Exeter and the surrounding areas, allowing us to support businesses efficiently without the delays associated with distant or outsourced providers. This local presence adds an extra layer of reassurance, particularly for businesses that rely on stable, well-maintained infrastructure. On-site IT support works hand-in-hand with our remote IT support. Issues are assessed remotely first where possible, with on-site visits arranged when they offer the best outcome. This integrated approach ensures your business receives the right level of support at the right time, keeping systems reliable and your team productive.

Proactive Monitoring, Maintenance & Infrastructure Management

Proactive monitoring and maintenance are at the heart of effective managed IT support. Rather than waiting for problems to disrupt your business, systems are continuously monitored to identify issues early and resolve them before they impact users or performance.

This approach includes the ongoing management of servers, networks, devices, and core infrastructure. Key systems are monitored for performance, availability, and reliability, while routine maintenance tasks such as updates, patching, and system health checks are handled as part of the service. By keeping infrastructure up to date and running optimally, many common IT problems are prevented altogether. Proactive maintenance also helps extend the life of your technology and reduces the risk of unexpected failures. Small issues are addressed before they escalate, minimising downtime and avoiding costly emergency fixes. This creates a more stable IT environment and allows your business to operate with confidence. Infrastructure management goes beyond day-to-day maintenance. It provides visibility and control over your IT estate, ensuring systems are aligned with your operational needs. Combined with monitoring and preventative maintenance, this proactive approach delivers more reliable performance, fewer interruptions, and a stronger foundation for your business technology.

Technology Consultancy, Strategy & Digital Transformation

Effective IT support goes beyond fixing issues — it requires clear technology strategy and informed decision-making. Our technology consultancy services help Exeter businesses make the most of their IT investments by aligning technology with business goals, growth plans, and operational needs.

We work with you to understand how your business operates today and where it’s heading. This allows us to provide practical guidance on system improvements, infrastructure upgrades, and digital transformation initiatives that deliver real value, rather than unnecessary complexity. Advice is always grounded in your business requirements, budget, and long-term objectives. Technology consultancy also plays a key role in planning for change. Whether you’re expanding, modernising systems, enabling remote working, or adopting new technologies such as automation or AI-driven tools, we help you assess options, manage risk, and implement solutions in a controlled and structured way. By combining consultancy with day-to-day IT support, strategy is informed by real operational insight. This creates a joined-up approach where short-term decisions support long-term outcomes. The result is technology that evolves with your business, supports efficiency, and enables growth — rather than becoming a barrier to progress.

Business Systems & Sage Business Solutions

For many businesses, IT support extends beyond infrastructure and devices into the business systems that underpin day-to-day operations. We provide specialist support for core business applications, ensuring critical systems remain reliable, supported, and aligned with how your organisation works.

This includes expertise in Sage Business Solutions, supporting businesses across finance, accounting, operations, and wider business management systems. From day-to-day Sage support to system optimisation and upgrades, we help ensure your business systems are stable, efficient, and fully supported as part of your wider IT environment. Business systems often sit at the centre of processes such as financial management, reporting, stock control, and customer data. When these systems experience issues, the impact can be immediate and disruptive. By integrating business system support into our managed IT service, problems are resolved quickly and in context, without the need to manage multiple suppliers or support contracts. We also support the ongoing improvement of business systems, helping organisations streamline processes, improve data accuracy, and make better use of the tools they already have. This joined-up approach ensures your IT support doesn’t stop at infrastructure, but extends into the systems that drive productivity, insight, and informed decision-making across your business.

Microsoft 365, Azure & Cloud Services

Modern businesses rely heavily on cloud technology to stay flexible, secure, and productive. Our IT support includes comprehensive management and support for Microsoft 365, Azure, and cloud services, ensuring these platforms work reliably and are configured to support the way your business operates.

We support Microsoft 365 across email, collaboration, file storage, and productivity tools, helping users get the most from applications such as Outlook, Teams, SharePoint, and OneDrive. From day-to-day user support to configuration, security, and performance optimisation, cloud services are fully supported as part of our managed IT service. Azure and cloud infrastructure services provide scalability, resilience, and improved business continuity. We help businesses design, manage, and maintain cloud environments that are secure, cost-effective, and aligned with operational requirements. This includes supporting hybrid setups where on-premise systems and cloud services work together seamlessly. By managing cloud platforms alongside your wider IT environment, we ensure consistency, reliability, and security across all systems. This joined-up approach reduces complexity, improves performance, and allows your business to benefit from cloud technology without the burden of managing it internally.

Cyber Security, Protection & Risk Management

Cyber security is a critical part of modern IT support, protecting your business from threats that can cause disruption, data loss, and reputational damage. Our managed IT service includes a layered approach to cyber security, designed to reduce risk and safeguard your systems, data, and users.

Protection starts with securing the foundations of your IT environment, including networks, devices, and user access. Security measures are implemented to help prevent unauthorised access, malware, phishing attacks, and other common threats faced by businesses. Ongoing monitoring and management help identify potential risks early, allowing issues to be addressed before they escalate. Risk management is just as important as protection. We help businesses understand where vulnerabilities may exist and put practical controls in place to reduce exposure. This includes reviewing configurations, access controls, and user practices, as well as supporting security awareness across your organisation. By integrating cyber security into day-to-day IT support, protection becomes part of normal operations rather than an afterthought. This proactive approach helps create a more secure working environment, supports compliance requirements, and gives businesses confidence that their technology is protected against evolving cyber threats.

Backup, Disaster Recovery & Business Continuity

Reliable backup and disaster recovery planning is essential for protecting your business against data loss, system failure, and unexpected events. Our IT support includes solutions designed to ensure your data is securely backed up and your business can recover quickly if the unexpected happens.

Backups are configured to protect critical systems, applications, and data, reducing the risk of permanent loss caused by hardware failure, cyber incidents, or human error. Regular monitoring and management help ensure backups run correctly and data can be restored when needed, rather than discovering issues during a crisis. Disaster recovery planning focuses on how your business continues to operate if systems become unavailable. This includes planning for system restoration, prioritising critical services, and minimising downtime. By understanding your business requirements, recovery solutions are designed to support continuity and reduce disruption. Business continuity isn’t just about technology — it’s about maintaining operations and confidence. By integrating backup and disaster recovery into managed IT support, your business gains resilience, reduced risk, and reassurance that essential systems and data can be recovered quickly, allowing you to continue operating with minimal impact.

Unlimited Third-Party & Vendor Management

Managing multiple technology suppliers can quickly become time-consuming and complex for businesses. Our third-party and vendor management service removes this burden by acting as a single point of contact for all your IT-related suppliers.

This includes liaising with software vendors, hardware providers, internet and connectivity suppliers, and other technology partners on your behalf. Whether it’s raising support requests, coordinating issue resolution, or managing changes, we take ownership of communication and ensure problems are addressed efficiently. By handling vendor interactions as part of your managed IT support, issues are resolved in context and without finger-pointing between suppliers. This reduces delays, avoids confusion, and ensures accountability remains clear. Your team doesn’t need to spend time chasing multiple providers or translating technical issues. Unlimited vendor management also supports smoother onboarding of new services and systems. Changes are coordinated carefully to minimise disruption and ensure compatibility with your existing environment. The result is a more streamlined, reliable IT setup, with a single trusted partner overseeing the full technology landscape.

Service Levels, Availability & Response

Reliable IT support isn’t just about fixing issues — it’s about knowing when help is available and what level of response you can expect. Our managed IT support is structured to provide consistent, dependable service that supports day-to-day operations.

Support requests are handled through a managed service desk, where issues are logged, prioritised, and managed through to resolution. This ensures problems are dealt with in an organised and efficient way, with clear ownership and communication throughout the process.

Availability is designed around the needs of modern businesses. Support is delivered during core business hours, with structured processes in place to ensure urgent issues are identified and escalated appropriately. Where required, additional support arrangements can be put in place to meet specific operational needs.

By setting clear service expectations and managing requests consistently, businesses gain confidence that IT issues will be handled promptly and professionally. This structured approach reduces uncertainty, avoids delays, and ensures support is delivered in a way that aligns with business priorities rather than ad-hoc reactions.

How Our IT Support Works

Effective IT support relies on clear processes and consistent delivery. Our managed IT service is designed to provide structured, reliable support that fits naturally around how your business operates, ensuring issues are resolved efficiently and systems remain stable over time.

Support typically begins with remote assistance, where issues are assessed and resolved quickly by experienced engineers. Most day-to-day problems can be handled remotely, allowing for faster resolution and minimal disruption to your team.

When issues require hands-on intervention, on-site support is arranged as part of the same joined-up service. Engineers attend your premises with full visibility of the issue and your existing systems, ensuring problems are resolved thoroughly rather than through temporary fixes.

Alongside day-to-day support, we provide ongoing reviews and planning to ensure your IT environment continues to meet your business needs. This includes reviewing system performance, identifying areas for improvement, and planning for future requirements.

IT Support Packages & Pricing Approach

Our IT support is delivered through clear, structured service packages designed to suit the needs of growing businesses. This approach ensures you receive consistent support, predictable costs, and a service that scales as your organisation evolves.

Our Exeter IT Support Packages are built around a managed service model rather than ad-hoc support. This means responsibility for your IT environment is clearly defined, with ongoing support, monitoring, and management included as standard.

A structured pricing approach allows support to be aligned with your specific requirements, providing flexibility without unexpected costs.

Predictable monthly costs make budgeting simpler and remove uncertainty around IT spend.

Why Businesses Choose Us for IT Support in Exeter

Choosing the right IT support provider is about more than technical capability — it’s about finding a partner you can rely on. Businesses choose us for IT support in Exeter because we combine technical expertise with a practical, business-focused approach.

Our support is proactive rather than reactive, with a focus on preventing issues before they disrupt operations.

We provide access to experienced, knowledgeable IT engineers who understand business technology and communicate clearly.

Businesses also value having a single point of contact for their IT, reducing complexity and ensuring accountability.

Businesses We Support

Our IT support services are designed for businesses that rely on technology to operate efficiently and securely. We primarily support small and medium-sized businesses across Exeter and the wider Devon area. Our experience spans a wide range of sectors, allowing us to tailor IT support to different operational needs.

Local IT Support Across Exeter & Devon

We provide local IT support to businesses in Exeter and the surrounding areas, combining remote support with on-site assistance when required.

Our local presence allows us to build strong working relationships and deliver responsive, accountable support.

In addition to Exeter, we support businesses across Devon, including organisations with multiple sites.

Frequently Asked Questions About IT Support in Exeter

What does IT support for businesses include?

IT support for businesses typically includes day-to-day technical support for users, proactive monitoring and maintenance of systems, cyber security, cloud and Microsoft 365 support, backup and disaster recovery, and ongoing management of IT infrastructure.

Managed IT support brings these elements together into a structured service where responsibility for your IT environment is clearly defined. Rather than reacting to issues as they arise, systems are supported proactively to improve reliability, reduce downtime, and ensure technology supports business operations.

Do you provide on-site IT support in Exeter?

Yes. While many issues can be resolved remotely, our unlimited on-site IT support is available in Exeter when hands-on assistance is required. This includes support for hardware issues, network problems, installations, office moves, and IT projects where physical access to systems is necessary.

On-site support is delivered as part of a joined-up managed IT service, working alongside remote support to ensure issues are resolved thoroughly and efficiently.

What is the difference between managed IT support and ad-hoc IT support?

Managed IT support is an ongoing, proactive service where responsibility for your IT systems is clearly defined and supported for a predictable monthly cost. It focuses on preventing issues, maintaining systems, and supporting long-term stability.

Ad-hoc IT support is reactive, providing assistance only when problems occur. This can lead to inconsistent support, higher costs, and increased downtime. For most businesses, managed IT support offers better value, reliability, and peace of mind.

How quickly are IT support issues responded to?

IT support requests are logged, prioritised, and managed through a structured service desk. Issues that impact productivity or business-critical systems are addressed as a priority, while less urgent requests are handled in an organised and transparent way.

This structured approach ensures consistent response, clear communication, and efficient resolution without uncertainty or delays.

Is IT support suitable for small businesses in Exeter?

Yes. Managed IT support is particularly well suited to small and medium-sized businesses in Exeter that rely on technology but don’t want the cost or complexity of managing IT internally.

It provides access to experienced IT engineers, predictable costs, and professional support that scales as the business grows, helping smaller organisations benefit from enterprise-level support without the overhead.

How much does IT support in Exeter cost?

The cost of IT support in Exeter depends on factors such as the size of your business, the number of users and devices, and the level of service required. Managed IT support is typically provided at a predictable monthly cost, making budgeting simpler and avoiding unexpected expenses.

A tailored approach ensures you receive the right level of support for your business, without paying for services you don’t need.

Speak to an Exeter IT Support Specialist Today

If you’re looking for reliable IT support in Exeter, our team is here to help. Get in touch to discuss your IT requirements with an experienced IT specialist. There’s no obligation, just practical advice.