Tech Insights


Expert insights into technology and IT.

Discover guides and advice, tech trends and insights, from the South West’s trusted technology partner.

Poor IT service is holding back your business more than you realise 693 520 Timewade

Poor IT service is holding back your business more than you realise

By Jordan Westcott, Managing Director at Timewade Every business leader knows that strong IT and technology support is essential. But too often, businesses settle for low-quality customer service from their IT provider. Whether it is delayed responses, unresolved issues or…

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Why low-quality IT support is holding SMEs back – and what needs to change 693 520 Timewade

Why low-quality IT support is holding SMEs back – and what needs to change

By Jordan Westcott, Managing Director at Timewade When you think about IT support, you expect expertise, quick solutions, and a provider who genuinely understands your business. But for many SMEs, that’s far from reality. The problem isn’t just about response…

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Why slow IT support is failing SMEs 693 520 Timewade

Why slow IT support is failing SMEs

By Jordan Westcott, Managing Director When IT support is slow, businesses suffer. It’s as simple as that. Missed deadlines, frustrated employees, and dissatisfied customers, all because an IT issue wasn’t resolved quickly enough. For many SMEs, this has become an…

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Are you using Sharepoint effectively? Learn tips and tricks 2560 1707 Timewade

Are you using Sharepoint effectively? Learn tips and tricks

SharePoint is one of the most powerful tools for improving collaboration, document management, productivity, and compliance in today’s digital workplace. Yet, many organisations struggle to unlock their full potential. Whether you’re new to the platform or a seasoned user, understanding…

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Meet Joe Worgan, Apprentice Service Desk Analyst at Timewade 2560 1920 Timewade

Meet Joe Worgan, Apprentice Service Desk Analyst at Timewade

Joe joined Timewade’s service desk team in September 2024 and has quickly become a valued member of the team. As an apprentice service desk analyst, he plays a key role in managing client tickets, providing real-time support, and ensuring that…

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Celebrating 40 Years of Timewade: Reflections, Lessons, and Insights on Building a Business for the Future 2048 1365 Timewade

Celebrating 40 Years of Timewade: Reflections, Lessons, and Insights on Building a Business for the Future

By Jordan Westcott This year marks a major milestone for Timewade – 40 years in business. Reflecting on this journey, it’s clear that our success is rooted in adaptability, resilience, and a deep commitment to meeting the evolving needs of…

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Josh Kinson
Meet Josh, Timewade’s Apprentice Service Desk Analyst 1920 1860 Timewade

Meet Josh, Timewade’s Apprentice Service Desk Analyst

Josh joined Timewade’s service desk team in September and quickly became an essential part of the team. As an apprentice service desk analyst, he handles a variety of tasks each day, providing real-time support and solving user issues. “My role…

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Navigating the cyber security minefield: Why no business is safe 2560 1707 Timewade

Navigating the cyber security minefield: Why no business is safe

by Jordan Westcott, Managing Director at Timewade In an era where every business is a potential target, cyber security is no longer just an IT issue—it’s a critical component of survival. Yet, for many small to medium-sized enterprises (SMEs), staying…

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7 Steps on how to add a shared mailbox In Outlook 2560 1710 Timewade

7 Steps on how to add a shared mailbox In Outlook

Managing multiple emails can be a challenge, especially for teams working on shared projects. A shared mailbox in Outlook makes collaboration smoother by enabling teams to access a single shared mailbox where everyone can see and respond to messages. By…

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