IT Apprentice

Salary – £14,215.17

At Timewade we are proud to be one of the South West’s longest established providers of IT solutions. As a family run Managed Service Provider, our commitment is to have a complete understanding of our client’s businesses so that we can empower them to use technology to boost performance and deliver brilliant results.

As an IT Apprentice, your primary role will be to fix IT problems via the telephone, email and remote access software.

Key responsibilities

• Respond to and resolve IT issues via telephone, email and remote access software
• Resolve support calls in the first instance, or liaise with suppliers or colleagues
• Provide regular communications of ticket progress with users
• Ensure the service desk ticketing system is always up to date and accurate with notes of all communications

You will have

• Good problem-solving abilities
• Excellent telephone manner and customer service skills
• The ability to work within set guidelines

This role will primarily be based at our Head Office in Exeter. Working hours are rotated from 07:30 to 16:30, to 8:30 to 17:30, to 09:00 to 18:00, Monday – Friday.