Operations Manager

* Closing date for applications: 7th July 2023 *

Salary £40,000 – £45,000

Company benefits

• 31 days annual leave, rising to 33 days (inclusive of Bank Holidays)
• Your birthday off every year
• Hybrid working environment
• Modern offices with excellent facilities including café, showers, nursery, restaurant, gym, sports pitches, woodland walks, sports simulator, pool table, and soon to arrive leisure centre
• Company subsidised pension
• Excellent colleague and client retention
• Learning and development scheme with opportunity to complete IT qualifications
• Use of the latest technology
• Discounted rates on technology products
• Great team culture and environment
• Employee and client referral scheme
• Summer, Christmas and other regular team social events
• Established for 36 years +
• Free parking

The role

At Timewade, we are proud to be one of the South West’s longest established providers of technology solutions. As a Managed Service Provider, our commitment is to have a complete understanding of our client’s businesses so that we can empower them to use technology to boost performance and deliver brilliant results.

As an Operations Manager of a growing technology company, you will be responsible for leading a team of around 15 employees to perform to the highest standards. You’ll ensure that everything we deliver, internally and externally runs smoothly and that we treat our team, suppliers and customers with the upmost professionalism.

You’ll have a keen eye for detail and thrive managing multiple stakeholders, priorities, clients, and team members all with different needs. You will have the drive to see every task through to completion.

You will have overall responsibility for the compliance of our systems, people and processes and support the overall business strategy.

At Timewade, we use a hybrid working model. Once you have completed your induction period, you will be given the option to work from home for 2 days per week. The choice of which days will be yours. You will be provided with a full home office setup consisting of a desk, chair and all the tech you need to be productive at home.

There may be an occasional requirement to travel to client sites to oversee works and for training purposes.

Forged by our team, the Timewade values represent who we are, how we work and the high standards we consistently strive for and achieve: Build partnerships, Be Professional, Be a Leader, Drive Results, Building Your Future and get things done Today not Tomorrow.

Key responsibilities

• Accountability and management of the service teams including service desk, projects, technology alignment, service delivery & centralised services.
• Recruitment of new team members, writing job descriptions & technical tests, conducting interviews & team member onboarding
• Conducting bi-weekly 1 to 1’s with each member of your team.
• HR responsibilities, liaising with outsourced HR, employment issues, employee health and
safety.
• Overseeing employee productivity and conducting performance management of team
members
• Allocating resources and managing team workloads to meet objectives and deadlines
• Oversee employees in different stages of the service process, holding all service areas and
employees within each service area accountable for carrying out the required processes,
quality work and providing great customer service.
• Ensuring the teams processes and tasks are carried out efficiently.
• Responsible for tracking deliverables, monitoring progress.
• Management of staff training, building tailored performance development plans which guide
and mentor the team to achieve their professional goals.
• Executing plans designed to meet company goals.
• Hold regular communication meetings with the team.
• Identifying and targeting areas in which the business can improve, producing processes or
procedures and sharing these with team members in a way that ensure they become solidified
in the day-to-day operations.
• Introduction of new software and processes into the business including change management.
• Crisis management for project post incident reviews.
• Ensuring the team have the tools, software, hardware and environment to work productively
at home, in the office and on client sites.
• Be an escalation point for clients facing issues

Skills and attributes

To be considered, you will:

• Have a knack and passion for people, processes and technology.
• Have the ability to build rapport quickly, you will have the skills and knowledge to lead
influence and motivate a team and the passion, drive and organisational skills to juggle a demanding role.
• Have a minimum of three years’ experience in a similar role managing people in a professional service business.
• Exceptional attention to detail, process driven with a high level of flexibility and a positive attitude.
• Be well motivated, enthusiastic, and able to work on your own initiative.
• Be able to keep an eye on the bigger picture and appreciate where your role fits into the
business.
• Ability to manage conflict and offer suitable resolutions.
• Have a willingness to learn.
• Be willing to put the team first.

The ideal candidate will also have the following desirable skills:
• Experience working for a Managed Service Provider.
• Experience of product and service delivery.
• Good general knowledge of IT services.

Please email our Operations Director, Jordan Westcott to find out more about the role and apply.